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Updated June 7th, 2026
What are the Box Office hours?
Effective June 7, 2026, the Box Office hours will be temporarily modified until July 1, 2026. The updated hours will be as follows:
Tickets can be purchased by phone by calling 562-916-8500 or in person at our Box Office during our regular business hours. You may also purchase tickets online at any time.
What forms of payment do you accept?
We accept cash, personal checks, bank checks made payable to the CCPA, Visa, Mastercard, American Express, and Discover. Personal checks are not accepted for ticket purchases on the day of the performance. Personal checks must be pre-printed with the account holder’s name and address. Should the Box Office need to process a refund for an order overpayment by personal check, a City of Cerritos check will be issued and mailed under separate cover. Refunds on overpayment take 10 to 15 business days to process.
Do I get to choose what seats I want online?
You can select which seats you would like to purchase online. Or, you can select the best seats available based on your requested price range and number of tickets. If you have questions about Select-Your-Own-Seat or best availability, call the Box Office at 562-916-8500 during regular business hours and an operator will try to seat you per your request.
My seats are all even/odd numbered? Is my party seated together?
Yes, your party is seated together. As long as your seats are consecutively even or odd numbered, your party will be seated together. This is because the House Right side of the theater is even numbered and the House Left side is odd numbered.
Does my child/infant need a ticket?
Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. While we do not recommend children under the age of 5 attend an event unless specifically described as suited to that age, we will not prohibit you from entering the theater. Call the Box Office at 562-916-8500 for information about shows appropriate for younger audiences. Please be aware that if your child becomes a distraction, you may be asked to exit the theater until your child is ready to re-enter.
How do I find out what shows are playing at CCPA?
A listing of current shows and events can be found in our Tickets & Performances section.
Does CCPA offer group discounted tickets?
Yes, a group of 20 or more tickets to one event receives a 10 percent discount. Restrictions may apply for some performances. Call the Box Office about available group discounts at 562-916-8500 during regular business hours.
I have tickets for a performance that I can no longer attend. Can I exchange my tickets?
There is a per ticket service charge for exchanges for CCPA events, and the exchange must be done by the original purchaser. Original tickets must be returned to the Box Office no later than 7 days prior to the performance.
No refunds or exchanges are available for Performance Partner Program events.
Will my tickets be mailed or placed in Will Call?
When you place an order, you have the option to have the tickets mailed to you or placed in Will Call for pick-up. The only exception is if the purchase date is within one week of the performance. If this is the case, the tickets will automatically be held in Will Call.
What do I need to bring to pick up my tickets in Will Call?
Bring your photo ID and the credit card used to make the purchase to the Box Office. Once this has been provided and verified, the tickets will be given to you.
What time will my performance end?
You may call the Box Office at 562-916-8500 for this information. While we normally do not get the runtime for performances until a few days prior to the performance, you can expect your show to run approximately two hours. Some performances will run shorter and others will be longer, but two hours is the average runtime of our shows.
Some performers will post tour dates as soon as they get an offer for a performance date. We do not post any performance information until we have a confirmed on-sale date.
What are multiple configurations as it relates to the theater auditorium?
The auditorium seats move on floating air casters that can be moved into five different seating arrangements — Arena, Concert, Lyric, Recital, and Cabaret. For each auditorium arrangement, acoustic ceiling panels move to ensure optimal sound quality.
How do I purchase wheelchair accessible/box seats online?
Seating online is based solely on the number of tickets you are requesting and the desired price range. You cannot select special seat locations online. If you are in need of wheelchair accessible/box seats, or if you have a specific seating request, please visit or call the Box Office at 562-916-8500 during regular business hours.
I just found out about an event and it’s listed as sold out. How did that happen so quickly?
Because all events listed in the season brochure are available for purchase at the same time, it is not uncommon for some performances to sell out early in the season. If an event is listed as sold out or the ticketing system cannot find seats to match your request, please visit or call the Box Office at 562-916-8500 during regular business hours as there may be scattered seats available for purchase. You may also request to be added to a wait list.
A wait list becomes available once a performance is sold out. You may request to leave your name, contact information, and the number of tickets you wish to purchase. If tickets become available, we will call those on the wait list. We do not hold seats for patrons on the wait list.
To improve your seat location within the same performance, you may bring your current tickets to the Box Office to be held for upgrade. At the time of your upgrade request, you will be charged the difference in ticket price, and a nominal service charge.
CCPA has transitioned to a rolling programming model, which allows us to announce and promote performances throughout the year as they are confirmed. This approach gives patrons earlier access to in-demand events and supports a more dynamic, flexible lineup. As a part of this shift, the annual season brochure has been retired and replaced with targeted communications, including direct mail postcards, email newsletters, social media posts, digital updates, and more. This change enables us to provide more timely information, respond quickly to new opportunities, and better serve our audience year-round.
Be sure to sign up for our emails here, and follow us on social media (Instagram, Facebook, Twitter, and YouTube) to make sure you catch all of the announcements for new and upcoming events!
