Account Manager FAQ

While a standard Ticketmaster account lets you purchase and manage tickets across various events and venues, your Cerritos Account Manager is tailored specifically for our venues and events.

While a standard Ticketmaster account lets you purchase and manage tickets across various events and venues, Account Manager is tailored for specific venues or teams. Even if you have a general Ticketmaster account, you may need to create a separate Account Manager account for certain venues or teams.

To create an Account Manager account:

• Visit the specific Account Manager page for Cerritos Center.
• Click on "Sign In" and then select "Sign Up."
• Enter your details, including email, password, and personal information.
• Complete any verification steps, such as two-factor authentication.

You can log in using your existing Ticketmaster credentials. Alternatively, if you are an existing Cerritos ticket holder, you can simply click on the Forgot Password link and follow the instructions. New to Ticketmaster and Cerritos? Click "Sign Up" and follow the instructions.  

Currently, Ticketmaster does not offer the option to merge multiple accounts. It's recommended to use a single account for all your ticketing needs to avoid any confusion.

• Click on "Forgot Password" on the sign-in page.
• Enter your registered email address.
• Follow the instructions sent to your email to reset your password.

To update your details:

• Log into your Account Manager.
• Navigate to "My Account" or "Profile."
• Edit your personal information, such as address or payment methods.
• Save the changes.

To transfer tickets:

• Log into your Account Manager.
• Select the event and tickets you want to transfer.
• Click on "Transfer" and enter the recipient's details.
• Confirm the transfer.

Yes. If they don’t have one already, they will create one in the acceptance process.

Yes, two-factor authentication is available to enhance account security. You can set it up using your email and mobile phone number during account creation or in your account settings.

For Cerritos questions, please contact our Box Office at 562-916-8500. For questions about resetting passwords, please visit the Ticketmaster Help Center.

1. Visit the Cerritos Center Events Page
2. Click "Sign In" in the upper right corner
3. Once logged in, select "My Events" in the upper left corner 
4. There, you will find your tickets for all Cerritos Center events. Select the event you're attending to view your tickets.

Connectivity may be intermittent at the theater. We encourage you to view your tickets on your mobile device and add them to your Apple Wallet before heading to the show. For Android users, add them to your Google Pay.

Yes, however, it’s much easier to transfer the individual ticket to each attendee.

Yes, simply choose “Will Call” as your delivery method at checkout.

Simply come to the Box Office, and we will assist you.

Yes. If they don’t have one already, they can create one in the acceptance process.

No. All tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.

If you do not have access to a mobile device, please contact the Box Office at 562-916-8500 for additional options.

Simply give our Box Office a call at 562-916-8500, and we will be happy to assist you.